Technology Support

Our district is updating password rules to keep your accounts secure. All students are required to change their password to meet the new requirements. The deadline to change the password is 1st December 2026. 

Please Note :

The deadline is December 1st. Students who have not changed their password by this date will have their account disabled.

Please update your password before the deadline to avoid any interruption to your account access.
 

New Password Requirements

Your password must include:

• 16 total characters (you can add more)
• 1 uppercase letter (you capitalize the first letter)
• 1 number (you can add a number at the end)
• 1 special character (you can add a special character at the end)

Your password cannot include:

• Common or easily guessed words (team names, the word “password,” any part of your own name)
• Spaces
• More than two numbers in a row
• More than two special characters in a row

Tips for Creating a Strong Password

• Use a passphrase — a short sentence or song lyric you’ll remember
• Capitalize the first letter, then add a number and a special character at the end

Examples:

• Maythefrothbewithyou67!
• Redsunsetforestpath89!

Please Read The Instructions Before You Begin

Please read the instructions carefully and follow the steps on the slide before updating your password.You can also access the instructions in Clever — just search for Student Password Change. Click on the link for instruction .

• Accessing your account
  Your user name is your student ID and your temporary password is your your claim code given to you by your School Technology Specialist, teacher, or librarian on campus.  If you have not already reset your password this year, you may still have last years password set or need your claim code.
• Get your Claim code from your school tech specialist or appropriate staff member at school.  You will need to verify your identity.
• Change this password right away: While you can log in to various services, the temporary password is not secure and will expire after a short time. Please visit:
  https://id.nsd.org
  in order to change your password
  • Your user name is your NSD student ID. Your temporary password is your claim code.
  • This site will help you to create a secure password that will be used for all your NSD services.
     
• StudentVUE (Grades)
  Just use your student ID and password
   
• Google Account
  Use your NSD email address as the user name for Google. Your emai address is your student ID followed by @apps.nsd.org
   
• Clever (https://my.nsd.org)
  Sign in using your email address and password. Be sure that you have signed into Google Drive BEFORE attempting to access Clever if you are new to the district
   
• Schoology (Use Clever for best results)
  Sign in using your email address and password

If you lose your password and need it reset or need help signing in to any NSD accounts, email your Crew teacher or STS for assistance.

Clever is our District’s portal system.  All parents and students have an account in Clever to help them get connected to all the other systems we will be using.  Students and parents log into Clever differently.

Parents will log in to Clever at https://family.nsd.org.

The parent portal will give parents access to buttons for ParentVUE, Schoology, and other district systems.  It also provides a method for helping students to get logged in on their device.  This is called “Instant Login” and should be used only when a student has trouble logging themselves into Clever.

Parents have been send invitations to Clever regularly since the start of the school year. If you did not receive your invitation, please visit https://family.nsd.org, click “Reset Password," and enter the email associated with your Northshore account.  An email will be sent with password reset information.  If you have not received the email within 48 hours, please contact your school office.

Students will log in to Clever at https://my.nsd.org.

Student accounts follow this pattern: the username is their email address and their password is the password they ended last school year with or the default (for new students).  Student accounts use the student’s ID number.  If you do not know your student’s ID number, please look at their information in ParentVUE.  If you do not have a ParentVUE account, you can request an account and activation code here: https://link.nsd.org/activateparentvue

Examples:

Returning NSD students: 

Username is studentid#@apps.nsd.org, for example 3333333@apps.nsd.org

Their password is the password they used last year.  If they don’t remember that password, a staff member can reset their password for them.

New students:

Username is studentid#@apps.nsd.org, for example 7777777@apps.nsd.org

A claim code is needed before activation.  This code will need to be requested from their teacher, librarian, or school tech specialist.  Student password will need to be set by the user after logging in for the first time.  Navigate to id.nsd.org to activate your account.  If you already have a claim code, use the forgot password link to get a temporary password sent to your email.

Schoology is our district’s new Learning Management System.  It replaces systems that were used in the past to distribute class assignments and learning materials, such as Google Classroom.  All parents have access to an account in Schoology to monitor student progress, view course materials and assignments, and communicate with teachers. 

To login to Schoology, parents will login to Clever (https://family.nsd.org) and click on the Schoology for Parents tile.  Enter your email and password.  If you have not activated your account, click “Forgot your password” on the Schoology login screen.  Enter the email associated with your Northshore account.  An email will be sent with password reset information.  If you have not received the email within 48 hours, please contact your school office.

Students will log into Schoology by logging into Clever (https://my.nsd.org) and clicking on the Schoology tile.

Although it is recommended to use Clever for Schoology access, if Clever is unavailable then students can sign in directly at https://nsd.schoology.com. However, this can result in odd behavior if the browser is not also signed in with the student's account.

Northshore is providing ongoing opportunities to learn about our Remote Learning model and to gain an understanding of these new systems and getting started with Clever and Schoology.  We are actively updating our website with information based on questions we are getting from our community.  For the Orientation schedule and other important information regarding device checkout, meals, and additional programs, please visit the Northshore Learns Support page.

You can follow these links for information on how to access Schoology. All students and teachers at ILHS will be using this system, so it is important to get familiar with before we begin school on September 2nd. 

• For guidance, please refer to the video titled Getting Started with Clever and Schoology for Students (English).
• For guidance, please refer to the video titled Getting Started with Clever and Schoology for Students (Spanish)
• For guidance, please refer to the video titled Getting Started with Clever and Schoology for Parents (English)

I cannot see all of my children in Clever/Schoology.

This is likely due to incomplete information in Synergy, our student information system.  Please log into ParentVUE and review the information associated with your account to ensure that you can see all children and have all contact and educational rights to all of your students.  If that information is correct, please contact your school’s main office to research further.

I never received an email invitation to Clever and/or Schoology.

Check your email spam and junk folders to ensure that the emails didn’t get misplaced.  If you still don’t see those invitations, visit Clever and/or Schoology and use the “Reset My Password” or “Forgot your password” links to generate a new email from one or both systems.

Video: Introducción a Clever y Schoology para los Padres  https://youtu.be/DanXj_HoEnM 

Video: Getting Started with Clever and Schoology for Parents https://youtu.be/NISz6bcZVW4 

Students who anticipate being out of the country for five or more consecutive days and require access to the student's account can follow the below steps:

• Complete the Notice of Pre-Arranged Extended Absence Form and submit it to the school as soon as you are aware of the absence, but no later than two weeks prior to the planned travel date. After review, the school will provide you a copy of the form signed by the principal.
   
• No later than two weeks before travel, parent/guardians need to create a support ticket following these steps:
  • Open the Student Tech Support Ticketing System
  • Enter Details and continue as a Guest. 
  • Select Out-of-Country Travel.
  • Complete all the relevant information.
  • Attached the Prearranged Extended Absence Form signed by the Principal to the ticket.
  • Submit the ticket. 
     
• Technology support will reach out via the ticket with instructions on next steps for Multi-Factor Authentication (MFA) set up.

Regardless of completing all the above steps, there is a chance that students can experience difficulties in accessing certain applications internationally. This varies based on the country and the settings of the internet provider.

Please click on the FAQs for other questions and creating ticket instructions.

“Students will keep their devices this summer!”

Students currently in grades 2-11 will be keeping their assigned computing devices over the summer months to allow for continuous learning.  Students and families are expected to take care of their assigned device by keeping it charged and in its bag when not in use.  Students who are enrolled in summer learning programs are expected to bring their device to summer programs each day.   If families need support using their device or troubleshooting technical issues, they should create a help ticket at http://go.nsd.org/studenttechhelp.  

Withdrawing students must turn in devices by 15th June 2026

Families who are withdrawing from Northshore are expected to return any technology devices assigned to their student, including computers, tablets, hotspots and all accessories such as bags and chargers.  Our school will be collecting devices on ___ day(s).  Withdrawing students who do not return their devices and accessories will be issued a fine for replacement.  

Families who wish not to keep a device over the summer need to complete this opt out form.

Families may not need or want to take their student’s device home over the summer.  Families who wish to opt out of keeping their student’s assigned device will need to indicate that they are “opting out” by completing the form at https://go.nsd.org/optout .  This form will help our staff to plan efficiently for sending devices home for summer learning.  When students return to school in the Fall, any student who does not have an assigned device will be assigned one for school year learning.

DPP: Device Protection Plan (DPP) can be purchased to protect the device from accidental damages. More information about DPP here.

Families of graduating senior

Senior Device Return – Tuesday, June 9, 2026

Senior device return begins at 8:15 AM in the ILHS Library.   

Dear Seniors and Families,

Congratulations on reaching this exciting milestone! As you prepare to graduate and take your next steps - whether that’s college, a career, or other meaningful pursuits - we’re proud of all you’ve accomplished during your time in the Northshore School District and wish you great success in the journey ahead.

As part of wrapping up the school year as seniors, all school-issued devices must be returned [insert school, location, and date]. 

To ensure a smooth return process, please remember the following:

• Return your assigned device only:
• Check your barcode and be sure not to bring in a sibling’s device by mistake

Include all accessories:

• Charging cable and power brick
• Protective carrying case

Devices must be returned in good condition with all items included. If a device is not returned on the above specified date, a fine will be issued.

Thank you for your cooperation and for being a wonderful part of our school community. If you have any questions, please contact your school’s STS Priya Mudaliar (pmudaliar@nsd.org)

Frequently Asked Questions (FAQ’s)

 

• What should I do with any Assistive Tech Devices that are turned in at collection?
  Some IEP devices will be turned in by students.  IEP devices can be identified by their Status: “In Service - IEP/504/AT.  IEP devices should be returned via district mail to Shay@support services.

 

• What should a family do if they need to return a device over the summer?
  Families should be directed to turn the device into the school as soon as they know they are leaving the district.  If that happens in July, they will return the device and accessories at the Administration Center.  Otherwise they will return it to the school during normal summer operational hours in June and August.

 

• If a family needs tech support over the summer, who should they contact?
  The first point of contact should be any teacher or staff member who is working with that student through summer programming.  If that staff member is unable to help, then the family can make a tech ticket at http://go.nsd.org/studenttechhelp.  STSs are not expected to support students over the summer.

 

• How can we ensure that students take good care of their devices over the summer?
  Feel free to post this handy document to your website and/or post the content in a summer newsletter or other communications.  It may also be a good thing to print and send home in a summer packet or end of year materials.

 

• What should I do if a family left the district without returning the device?
  Disable the student device and add a fine for unreturned items. Notify the School admin to get in touch with the family to return the assigned device.